Ticket Donation & Exchange Program
Miss a game? Don’t worry, we have you covered! The VIP Service Team created two programs to help ensure you are able get the most of your season ticket investment and utilize your ticket package to the fullest. CLICK HERE for the Donation & Exchange Form.
  • Donation: This program allows you to donate tickets you are unable to use to deserving, disadvantaged youth groups. Ticket Donations must be for future games. Past games may not be donated. Tickets must be donated at least 72 hours prior to the game.
  • Exchange: This program allows you to exchange tickets for game(s) that you will miss, or already have missed, in exchange for an equal number of tickets to a future game. All exchanges will be filled with the best available seats comparable to your current seat location. Exact locations cannot be guaranteed.
Important reminders for ticket exchanges:
  • Please mail all tickets to: Lake Erie Monsters, Attn: Ticket Exchange, 1 Center Ice, Cleveland, OH 44115
  • Exchanged tickets will be mailed to the address listed on your account.
  • Ticket Exchanges received less than 5 Days prior to the game date may be picked up at will call.
  • All exchanges requested for the games of February 26th and April 9th will be seated in Loudville.
  • All exchanges will be on a ticket-for-ticket basis. No refunds will be issued for any difference in the value of the exchanged tickets.
New Benefits to Make Exchanges Easier for You!
  • Ticket Exchanges during the game: Exchanges can be processed at the Section 100 box office window during each game! The window will be open from the time the puck drops until the end of the 2nd intermission. You must have the tickets you would like to exchange with you.
  • Ticket Exchanges at the Box Office: Exchanges can be processed at the Quicken Loans Arena box office during all NON-GAME days. The main Box Office will be open from 9:30am to 6:00pm.
Flash Seat Ticket Exchanges
If your season tickets are on Flash Seats, please CLICK HERE for step-by-step instructions on how to exchange/donate your tickets.

If you have questions regarding the ticket exchange program, please contact the VIP Service Team at: (216) 420-2006 or service@lakeeriemonsters.com

Early Entrance
As a Monsters VIP Season Ticket Holder, you are able to enter every Friday, Saturday and Sunday game 15 minutes before gates open to the general public!

The EXCLUSIVE VIP Early Entrance is at the Gateway East Bridge. This is the ONLY entrance that will grant early access.

To enter early, you must present your 2010-2011 VIP Discount Card to a Guest Service Representative.

Flash Seats
Flash Seats is a full-service, 100% electronic ticketing service. It allows you to manage your season tickets online and gives you the ability to transfer tickets to anyone just seconds before the game.

For more information on how Flash Seats works, please CLICK HERE.

VIP “Meet the Monsters” Party

All Monsters VIP Season Ticket Holders are invited to a “Meet the Team” event this season. Exclusively for Monsters VIPs, this night will be full of food, drinks and special appearances by Monsters players and the front office. Due to the popularity of this event, you may only receive as many tickets for this event as you have seats in your Monsters account.


Exclusive Skate Nights
Get on the ice! Throughout the season you will be invited to private skate nights, only for VIP’s!

Monsters Monthly Newsletter
This monthly newsletter provides information on exclusive VIP events and season ticket holder benefits and gives inside information on the team! Monsters Monthly is emailed to our VIP Ticket Holders every month.

If you are not receiving our Monsters Monthly newsletter, please contact the VIP Service Team at 216-420-2006 or service@LakeErieMonsters.com.

20% Team Shop Discount
VIP Ticket Holders will receive 20% off merchandise at the Quicken Loans Arena Team Shop when they present their VIP Discount Card at the time of purchase.20%

The Q Event Hotline
The Q Event Hotline provides Monsters VIPs with the opportunity to order tickets to all events and concerts before the general public (subject to availability). Hotline announcements are sent to the email address listed on your account. You can order up to the same number of seats that you have on your Monsters account, with a maximum of eight (8) per event.

Discount Off Face Value*

Monsters VIP Ticket Holders are able to purchase their seats for a discount off the face value price. It’s our way of saying thank you for your continued support.
*excludes $10 Tickets

Playoff Ticket Priority
Monsters VIP Ticket Holders have the first right to reserve their regular season seats for all the AHL Monsters playoff home games.

Relocation and Renewal Rights
As a VIP, you have the first right to renew your current seat location each year at our annual Seat Relocation Day Event. This event is held after the season is over.


Glass Seat ticket holders receive a full season of parking and all ticket holders have the opportunity to purchase a full season of discounted parking.
Guaranteed Giveaways
Miss a giveaway? Don’t worry! As a valued Season Ticket Holder, you can still get those giveaways that are only available at the Monsters games. To take advantage of this benefit, call your VIP Service Team at 216.420.2006 when you miss a game.

Exclusive Game Experience Opportunities
As a Monsters VIP Season Ticket Holder, you have exclusive opportunities to go where no ordinary fan can go! The Monsters are proud to present these exclusive Monsters VIP Game Night Experiences:
  • Cave Crew: Be the first to high-five the players as they enter the ice!
  • Honorary Captain of the Game: Watch pregame warm-ups from the Monsters bench!
  • Zamboni Ride: Ride the Zamboni and have your name announced on the Q-Tube!
You can register for a Game Night Experience by calling the VIP Service Team at 216-420-2006.

Holiday Event
All full VIP Season Ticket Holders are invited to celebrate the holiday season with the full Monsters team! More details to follow!

Ice Insights
Are you curious how the coaches deal with a constantly changing roster? Want to know how they prepare for a game? Here’s the time to find out!

Ice Insights with Head Coach David Quinn gives you the opportunity to get exclusive information about the Monsters team and organization. Coach Quinn discusses the status of the team and then opens things up for a Q&A session.

This is your chance to ask the question you really want an answer to, so don’t miss out!

The date for Ice Insights will be announced soon.

Exclusive Lapel Pin
Each VIP will receive a lapel pin for every season as a Full Season Ticket Holder. Collect those for years to come!